General terms & conditions

General terms and conditions for purchases in our webshop

Below you will find our General Terms and Conditions. These always apply when you use or place an order via our Website.

The General Terms and Conditions contain important information for you as a buyer. Therefore, read this carefully. We also recommend that you save or print these conditions so that you can read them again at a later time.

 

Article 1. Definitions

1.1. RoB Amsterdam B.V.: established in Amsterdam and registered with the Chamber of Commerce under registration number 33225271, trading under the name RoB Amsterdam B.V.

1.2. Website: the website of RoB Amsterdam B.V., which can be consulted via RoB.eu and all associated subdomains.

1.3. Customer: the natural person who, not acting in the exercise of a profession or business, enters into an Agreement with RoB Amsterdam B.V. and/or has registered on the Website.

1.4. Agreement: any arrangement or agreement between RoB Amsterdam B.V. and Customer, of which agreement the General Terms and Conditions form an integral part.

1.5. General Terms and Conditions: these General Terms and Conditions.

 

Article 2. Applicability of General Terms and Conditions

2.1. On all offers, Agreements and deliveries from RoB Amsterdam B.V. the General Terms and Conditions apply, unless expressly agreed otherwise in writing.

2.2. If the Customer includes provisions or conditions in his order, confirmation or communication implying acceptance that deviate from or do not appear in the General Terms and Conditions, these are for RoB Amsterdam B.V. only binding if and insofar as this has been done by RoB Amsterdam B.V. have been expressly accepted in writing.

2.3. In the event that specific product or service conditions apply in addition to these General Terms and Conditions, those conditions also apply, but in the event of conflicting conditions, the Customer can always rely on the applicable provision that is most favorable to him.

 

Article 3. Prices and information

3.1. All on the Website and in others of RoB Amsterdam B.V. Prices quoted for materials include VAT and, unless otherwise stated on the Website, other levies imposed by the government.

3.2. If shipping costs are charged, this will be stated clearly in a timely manner before concluding the Agreement. In addition, these costs will be shown separately in the ordering process.

3.3. The content of the Website has been compiled with the greatest care. RoB Amsterdam B.V. However, we cannot guarantee that all information on the Website is correct and complete at all times. All prices and other information on the Website and in others from RoB Amsterdam B.V. Sourced materials are therefore subject to obvious programming and typing errors.

3.4. RoB Amsterdam B.V. cannot be held responsible for (colour) deviations due to screen quality.

 

Article 4. Establishment of Agreement

4.1. The Agreement is concluded at the time of acceptance by the Customer of the offer from RoB Amsterdam B.V. and complying with the relevant requirements set by RoB Amsterdam B.V. stated conditions.

4.2. If the Customer has accepted the offer electronically, RoB Amsterdam B.V. will confirm. without delay by electronic means the receipt of the acceptance of the offer. As long as receipt of this acceptance has not been confirmed, the Customer has the option to terminate the Agreement.

4.3. If it appears that incorrect information was provided by the Customer when accepting or otherwise entering into the Agreement, RoB Amsterdam B.V. the right to fulfill its obligation only after the correct information has been received.

4.4. RoB Amsterdam B.V. can inform itself within legal frameworks whether the Customer can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the Agreement. If RoB Amsterdam B.V. based on this investigation, has good reasons not to enter into the Agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution, such as advance payment.

 

Article 5. Registration

5.1. To make optimal use of the Website, the Customer can register via the account registration option on the Website.

5.2. During the registration procedure, Customer chooses a username and password with which he can log in to the Website after registration. Customer is responsible for choosing a sufficiently reliable one password.

5.3. Customer must maintain his login details, username and password strictly to keep secret. RoB Amsterdam B.V. is not liable for misuse of the login details and may always assume that a Customer who registers who registers on the Website is actually that Customer. Everything that happens via the Customer's account, falls under the responsibility and risk from Customer.

5.4. If the Customer knows or suspects that his login details are in the hands of unauthorized persons have entered, he must change his password as soon as possible change and/or RoB Amsterdam B.V. to notify this, so that RoB Amsterdam B.V. can take appropriate measures.

 

Article 6. Execution of Agreement

6.1. As soon as the order has been placed by RoB Amsterdam B.V. is received, sends RoB Amsterdam B.V. the products in accordance with paragraph 3 of this Article submitted as soon as possible.

6.2. RoB Amsterdam B.V. is entitled to engage third parties for implementation of the obligations arising from the Agreement.

6.3. The delivery time is in principle 3 to 4 working days for orders within the EU. The method of delivery can take place in different ways and is at the discretion of RoB Amsterdam B.V.

6.4. If RoB Amsterdam B.V. the products are not within the agreed period time, it will inform the Customer thereof. In that case, the customer can agree to a new delivery date or he will be given the option to cancel the Cancel agreement free of charge.

6.5. RoB Amsterdam B.V. advises the Customer to inspect the delivered products and the resulting defects within a reasonable time, preferably to be reported in writing. See further the Article regarding warranty and conformity.

6.6. Once the products to be delivered have been delivered to the specified delivery address, the risk where these products are concerned is transferred to the Customer. If expressly agreed otherwise, the risk will previously pass to the Customer. If Customer decides to collect the products, the risk passes upon transfer of the products.

6.7. RoB Amsterdam B.V. is entitled to a similar product from similar to deliver quality as the ordered product, if the ordered product is no longer available. The Customer is then entitled to terminate the Agreement free of charge and return the product free of charge.

 

Article 7. Right of withdrawal

7.1. This article only applies to the Customer who is a natural person who is not acting in the exercise of his profession or business.

7.2. Customer has the right to terminate the Agreement concluded remotely with RoB Amsterdam B.V. within 14 days of receiving the product, without statement of reasons, to terminate free of charge.

7.3. The term commences on the day after the Customer, or an advance notice by him designated third party, who is not the carrier, has received the product, or:

• if the Customer has ordered multiple products in the same order: the day on which the Customer, or a third party designated by him, last product has been received;

• if the delivery of a product consists of several shipments or parts: the day on which the Customer, or a third party designated by him, has received the last shipment or part;

• with Agreements for regular delivery of products during a certain period: the day on which the Customer, or an event made by him designated third party has received the first product.

7.4. Customer must bear the return costs himself. The shipping costs are borne by the Customer incurred when purchasing the product are not included costs for returning remain at the Customer's own expense.

7.5. The Customer will act with care within the withdrawal period referred to in paragraph 2 with the product and packaging. Customer will only open the package and Only use the product to the extent necessary to ensure the nature, health and safety of the product to check the characteristics and operation of products. The starting point here is that this inspection may not extend beyond that Customer in a physical store could be.

7.6. Customer is only liable for any depreciation of the product is the result of a way of dealing with the product that goes beyond that than permitted in the previous paragraph.

7.7. The Customer can terminate the Agreement in accordance with the provisions of paragraph 2 of this Article term by completing the model withdrawal form (digital). to RoB Amsterdam B.V., or in another unambiguous manner RoB Amsterdam B.V. to indicate that he renounces the purchase. RoB Amsterdam B.V. confirms receipt in the case of a digital notification of that message. After cancellation, the Customer still has 14 days to return the product to send back. It is also possible within the period referred to in paragraph 2 of this Article within the specified cooling-off period, immediately return the product, provided that model withdrawal form or other unambiguous statement revocation is enclosed. Products can be returned to:

RoB Amsterdam B.V.
Warmoesstraat 71
1012HX, Amsterdam

7.8. Amounts already paid (in advance) by the Customer will be refunded as soon as possible, but no later than within 14 days after termination of the Agreement refunded to the Customer in the same manner as the Customer received the order paid. If the Customer has opted for a more expensive method of delivery than the cheapest standard delivery, RoB Amsterdam B.V. does not have to the additional costs for the more expensive method cannot be refunded. Unless RoB Amsterdam B.V. offers to collect the product yourself, RoB Amsterdam B.V. wait with repayment until RoB Amsterdam B.V. It has received the product or until the Customer proves that he has the product returned, whichever comes first.

7.9. It becomes clear on the Website in time for the conclusion of the Agreement information about whether or not the right of withdrawal applies and any desired procedure stated.

7.10. The right of withdrawal does not apply to:

• Products created by the entrepreneur in accordance with the Customer's specifications;

• Products that are not suitable for health protection or hygiene reasons are suitable for return and must be sealed after delivery is broken;

 

Article 8. Payment

8.1. Customer must make payments to RoB Amsterdam B.V. according to the ordering procedure and any payment methods indicated on the Website to fulfil. RoB Amsterdam B.V. is free in the choice of offering payment methods and these may also change from time to time. In case of payment after delivery, the Customer has a payment term of 14 days starting from the day after delivery. All credit and debit card transactions will be charged at the time of purchase.

8.2. If the Customer does not fulfill his payment obligation(s) on time, he is after being notified by RoB Amsterdam B.V. the late payment has been pointed out and RoB Amsterdam B.V. the Customer has been granted a period of 14 days to to still meet its payment obligations, after failure to do so payment within this 14-day period, on the amount still due statutory interest is owed and RoB Amsterdam B.V. entitled to the by to charge him extrajudicial collection costs incurred. These collection costs amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next € 2,500 and 5% on the next €5,000,- with a minimum of € 40,-. RoB Amsterdam B.V. can be beneficial of the Customer deviate from the stated amounts and percentages.

 

Article 9. Warranty and conformity

9.1. This article only applies if there is a Customer who does not acts in the exercise of his profession or business. If RoB Amsterdam B.V. a separate warranty is given on the products, Without prejudice to the just stated, this for all types of Customers.

9.2. RoB Amsterdam B.V. guarantees that the products comply with the Agreement, the specifications stated in the offer are reasonable requirements of reliability and/or usability and on the date of the conclusion of the Agreement existing legal provisions and/or government regulations. If specifically agreed, it says RoB Amsterdam B.V. also guarantees that the product is suitable for other than normal usage.

9.3. A warranty provided by RoB Amsterdam B.V., manufacturer or importer does not affect the legal rights and claims that the Customer may have under of the Agreement already has and can invoke.

9.4. If the delivered product does not comply with the Agreement, then must be done within a reasonable period after the Customer has discovered the defect RoB Amsterdam B.V. to be informed thereof.

9.5. If RoB Amsterdam B.V. the complaint is deemed to be justified, after consultation with Customer repairs, replaces or reimburses the relevant products. The maximum compensation, taking into account the Article regarding liability equal to the price paid by the Customer for the product.

 

Article 10. Complaints procedure

10.1. If the Customer has a complaint about a product (in accordance with Article regarding warranty and conformity) and/or about other aspects of the service from RoB Amsterdam B.V., then he can contact RoB Amsterdam B.V. by telephone, per submit a complaint by email or post. See the contact details at the bottom Terms and Conditions.

10.2. RoB Amsterdam B.V. Customer will give as soon as possible, but in any case within 5 working days of receipt of the complaint, a response to his complaint. If it is not yet possible to provide a substantive or definitive response then RoB Amsterdam B.V. within 5 days after receiving the complaint, confirm the complaint and give an indication of the period within which it expects to provide a substantive or definitive response the Customer's complaint.

10.3. Customer who is not acting in the exercise of his profession or business can also submit a complaint via the European dispute resolution platform via http://ec.europa.eu/odr/.

 

Article 11. Personal data

11.1. RoB Amsterdam B.V. processes the Customer's personal data in accordance with the op the privacy statement published on the Website.

 

Article 12. Final provisions

12.1. Dutch law applies to the Agreement.

12.2. Unless otherwise determined by mandatory law prescribed, all disputes that may arise as a result of the Agreement must be submitted to the competent Dutch authorities judge in the district where RoB Amsterdam B.V. is located.

12.3. If a provision in these General Terms and Conditions proves to be void, This does not affect the validity of the entire General Terms and Conditions. Parties In that case, we will establish a new provision(s) to replace it, which fulfills the intention of the party as much as is legally possible original provision is given shape.

12.4. "In writing" in these General Terms and Conditions also includes communication by e-mail and fax, provided the identity of the sender and the integrity of the email is sufficiently established.

 

Contact details

If you have any questions, complaints or comments after reading these General Terms and Conditions please feel free to contact us in writing or by email.

RoB Amsterdam B.V.
Warmoesstraat 71
1012HX, Amsterdam

Phone: +3120 428 3000
Email: [email protected]

Chamber of Commerce number: 33225271
VAT number: NL008978487B01

 

General terms of membership cards

Membership cards give 10% discount on our standard RoB products and collection.

Leather and Rubber Customisation options as listed in our webshop are included.

No membership discount on:
Lube,
Alpha Industries,
Repairs,
On top of another running discount.

 

Extra costs for adjustments and repairs on our RoB Collection:

Do you want to order a product where adjustments are needed, we will need to calculate extra costs. Our RoB team can let you know what additional costs will be charged for your custom order.